Terms and Conditions

By purchasing from www.gotmermaid.net you understand and agree to the following:

All purchases made through www.gotmermaid.net are final. NO REFUNDS will be given once payments are made. Any deposits made are non refundable unless the tail building process has not yet begun and within 48 hours of cleared payment. Deposit refunds will ONLY be refunded if tail construction has not yet begun within 48 hours of cleared payment. After 48 hours, no deposits will be refunded. Once tails are completed and sent to the customer, GotMermaid is no longer responsible for anything that may happen to them. Understand these are costumes and will suffer wear and tear with regular use. If a tail arrives to the customer damaged, GotMermaid will not be held responsible. Tails will be shipped with adequate insurance to cover any unforeseen issues such as the item being lost, damaged or stolen. It will be the customers responsibility to file any insurance claims. 

To secure a purchase, a deposit must be made. Upon completion of the tail, the customer will pay the remaining balance of the tail cost. The deposit goes toward the final cost. Payment options are available. Deposit amounts will be 20% of the final tail cost once determined by our team.

Tail Updates. As stated on the website FAQ, photo updates are given only if/when available. They are not guaranteed during the construction process as many of our construction methods are trade secrets. You will receive email updates as each process is complete and IF we are able, photo updates as well. Final photos will always be provided upon completion. 

Upon completion of purchase there is no guaranteed time frame for order construction to completion. The window of construction to completion can range from a minimum of 6 months to 1 year or more. Time length of construction to completion on all orders will vary and depend on the ordered features. By completing your purchase you agree to the length of construction time estimation, not guarantee. Updates will be provided as they are available. No updates or photos are guaranteed to be provided during construction due to trade secrets and design/construction methods.

GotMermaid cannot be held responsible for anything that happens to you while using your tail. The customer understands that these items are swimming costumes and do not claim to be a swimming aid of any kind. Any injury or loss of life while using a GotMermaid mermaid tail is the customers sole responsibility. The customer agrees and understand GotMermaid will not be held liable for anything after purchase has been made.

In addition, should the customer bash, slander or otherwise GotMermaid on any forms of social media, the customer will thus forfeit their order and payment in its entirety. We have a no tolerance policy for any such behavior.